Data Security

How does Hach keep my data secure?

Hach uses a “defense-in-depth” approach to data security; a well-architected solution that ensures security at every level:

• Data acquisition/ transfer: We keep your device and process data safe, with multiple layers of security between your instrument and the Claros^TM application you are using.

• Data storage: For Hach’s cloud-based products like Mobile Sensor Management (MSM), Hach partners with Microsoft Azure, a best-in-class provider with deep expertise in data-at-rest security, ensuring data sovereignty and eliminating opportunities for external intrusion. When it comes to Hach’s on-premise solutions, data is stored at the customer site with industry-standard databases and remains under the customer’s control.

• Data access: Access privileges are tailored to your operation with Role-Based Access Control (RBAC) enforced throughout the infrastructure, with username and password privileges appropriate to your unique operational and personnel needs.

How does Hach stay ahead of risks and threats?

With external partners like Microsoft Azure, our comprehensive in-house protocols are well-supported to ensure the Claros platform remains trusted and secure. Periodic vulnerability and penetration tests provide further assurance that our systems and protocols remain effective.

What type of data is collected and who owns it?

Hach only collects data pertinent to the Claros solution being utilized (e.g. measurement data, parameters and device ID) as well as general information needed for communication and coordination (such as facility name, customer email addresses, usernames, etc). Data remains the property of each customer and Hach never sells or releases the data to third parties but retains the right to transmit, copy or delete information as may be necessary to deliver services.

We work hard to keep your data secure – so you can work hard keeping your plant running smoothly.