Instrument Monitoring Partnership, Proactive Support Pack Added Sensor

S-YEAR-MSM-ADD adds an additional sensor to an existing Instrument Monitoring Partnership. For new partnerships, please use S-YEAR-MSM.

With an Instrument Monitoring Partnership, Hach’s Technical Support specialists will remotely monitor your connected devices to provide you with fast and efficient technical support and advanced troubleshooting capabilities. We’ll even deliver proactive alerts via email to inform you of potential issues. Plus, you’ll have full access to Hach’s innovative Mobile Sensor Management (MSM) software, which is included in the Partnership. This approach helps you maximize your instruments’ uptime, ensure data integrity, maintain operational stability, and reduce compliance risk. All at a fixed annual cost that eliminates unplanned expenses.

Hach Service Benefits:
• Remote monitoring of your connected devices by experienced Hach personnel during business hours
• Recommendations on service and maintenance needs
• Maintenance alerts provided as needed
• Instrument service guidance
• Dedicated Technical Support team available for troubleshooting consultation
• Reduced risk of instrument down time
• Greater assurance of data accuracy