Returns Policy

Normal business transactions may require the occasional return of merchandise for exchange or credit. If you wish to return merchandise, you must first obtain Hach®  Company ("Hach")'s express, written consent and include proper documentation.

Returns Procedure (US)

To expedite return shipments from within the United States, please follow the return procedure outlined here:

  1. Within 30 days of receipt of merchandise, call the Customer Service Department at 1-800-227-4224 to obtain Return Authorization.
  2. Hach will send you Return Authorization documentation, labels and instructions or provide you with a Return Authorization number.
  3. Attach Return Authorization labels and documents to the outside of the shipping carton(s) or clearly indicate the Return Authorization number on the carton(s), as directed. Ship carton(s) to Hach within 15 days. Shipments not bearing Return Authorization labels or a Return Authorization number will be refused.

Customers outside the U.S. may contact their local Hach Distributor or call 1-970-669-3050 for information and instructions about returns.