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Hach’s Service Promise means you have a committed partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field and Bench Service Teams bring unique expertise and work together to help you maintain operational stability, reduce compliance risk, maximize instrument uptime, and ensure data integrity.
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Your commitment to the accuracy of your instruments cannot be left to chance. Keep your high-quality Hach® instruments maintained by the experts to ensure accuracy and peace of mind, knowing you can depend on them and be confident in your results.
Relying on authorized Hach Service experts to problem-solve and find solutions quickly is crucial to your team’s success. Connecting with you to maintain and repair the instruments you depend on is Hach’s top priority.
Regular maintenance visits and validating documentation provide the support you need to show you are safeguarding your instrumentation’s accuracy and meeting compliance requirements.
The Field Service Partnership (FSP) is a full coverage plan available for instruments that can be repaired on site. This plan is typically purchased for online instruments that are outside of the factory warranty period. This is the ideal option for those who value on-site service and are looking for all-inclusive service that eliminates unplanned expenses.
Field Service Partnership includes:
The Bench Service Partnership (BSP) provides all-inclusive service at the Hach Service Center. This plan is available for most instruments but is typically purchased for laboratory instruments and online probes that are easy to ship. This is a great option for those looking for the most economical full-coverage plan or those with a small number of instruments.
Bench Service Partnership includes:
Additional Service Partnership Options to Choose from:
The WarrantyPlus Partnership adds value to a factory warranty in year one, similar to an FSP, with commissioning and start-up included.
(not available for all instruments)
The Preventative Maintenance Partnership provides on-site maintenance service and is available for most instruments.
(also available for Bench Service)
The BenchPlus Partnership is a full coverage option available for instruments that can be maintained, but not repaired, on site.
(available for select instruments)
If you have issues involving instrumentation, please contact Technical Support at 800-227-4224 for troubleshooting support over the phone.
If resolution can’t be reached through troubleshooting, Technical Support will work to get a technician dispatched to your location.
United States
5600 Lindbergh Dr.
Loveland, CO 80538
800-227-4224 Option 2
Service Inquiries & Technical Support:
techhelp@hach.com
Canada
3020 Gore Road
London, Ontario N5V 4T7
800-665-7635
Service Inquiries:
canadaservice@hach.com
Technical Support:
techhelp@hach.com
