Hach Service Representative in blue shirt providing Hach Service to customer onsite at treatment plant

Service

A Service Partner for Every Aspect of Your Instrumentation Journey

Hach’s Service Promise means you have a committed partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field and Bench Service Teams bring unique expertise and work together to help you maintain operational stability, reduce compliance risk, maximize instrument uptime, and ensure data integrity.

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Service Title

Confidence Icon

Confidence in Your Results

Your commitment to the accuracy of your instruments cannot be left to chance. Keep your high-quality Hach® instruments maintained by the experts to ensure accuracy and peace of mind, knowing you can depend on them and be confident in your results.

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Partnership You Can Trust

Relying on authorized Hach Service experts to problem-solve and find solutions quickly is crucial to your team’s success. Connecting with you to maintain and repair the instruments you depend on is Hach’s top priority.

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Supporting Your Compliance

Regular maintenance visits and validating documentation provide the support you need to show you are safeguarding your instrumentation’s accuracy and meeting compliance requirements.

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Introduction to Hach Services

Hach Service Plans

Hach Plus Program

Service Partnership Overview


Choose the Field Service or Bench Service option that meets the unique needs of your instruments:

Field Service Partnership

The Field Service Partnership (FSP) is a full coverage plan available for instruments that can be repaired on site. This plan is typically purchased for online instruments that are outside of the factory warranty period. This is the ideal option for those who value on-site service and are looking for all-inclusive service that eliminates unplanned expenses.

Field Service Partnership includes:

  • On-site maintenance, calibration, and certification service according to the specific instrument requirements
  • Advanced maintenance utilizing special tools and in-depth diagnostics exclusive to Hach Service
  • Full coverage for on-site repairs
  • Priority response time
  • Travel cost
  • Priority status for remote troubleshooting with live technical specialists

Bench Service Partnership

The Bench Service Partnership (BSP) provides all-inclusive service at the Hach Service Center. This plan is available for most instruments but is typically purchased for laboratory instruments and online probes that are easy to ship. This is a great option for those looking for the most economical full-coverage plan or those with a small number of instruments.

Bench Service Partnership includes:

  • Maintenance, calibration, and certification at the Hach Service Center according to the specific instrument requirements
  • Full coverage for repairs at the Hach Service Center
  • Free loaner instruments during service (subject to availability)
  • Advanced maintenance utilizing special tools and in-depth diagnostics exclusive to Hach Service
  • Priority 5-business-day turnaround and free 2-day return shipping
  • Priority status for remote troubleshooting with live technical specialists

Additional Service Partnership Options to Choose from:


The WarrantyPlus Partnership adds value to a factory warranty in year one, similar to an FSP, with commissioning and start-up included.

(not available for all instruments)


The Preventative Maintenance Partnership provides on-site maintenance service and is available for most instruments.

(also available for Bench Service)


The BenchPlus Partnership is a full coverage option available for instruments that can be maintained, but not repaired, on site.

(available for select instruments)

Contact Your Closest Service Location

Global Service Contacts

North America: United States & Canada – Hach Service

If you have issues involving instrumentation, please contact Technical Support at 800-227-4224 for troubleshooting support over the phone.

If resolution can’t be reached through troubleshooting, Technical Support will work to get a technician dispatched to your location.

United States
5600 Lindbergh Dr.
Loveland, CO 80538
800-227-4224 Option 2

Service Inquiries & Technical Support:
techhelp@hach.com

Canada
3020 Gore Road
London, Ontario N5V 4T7
800-665-7635

Service Inquiries:
canadaservice@hach.com
Technical Support:
techhelp@hach.com

Get in Touch with Hach Service

Smiling Hach Service Representative in blue Hach button down shirt and safety goggles at laboratory bench performing instrument service.

View Service Products

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  • Services
  • Service Plans

Sub-group

Parameter

Product Type

Location

BenchPlus Partnership, HQ Series Meter, 1 Service/Year
BSPPLUSHQSER
Price: Contact Us
BenchPlus Partnership, AT1000, 1 Service/Year
BSPPLUSAT1000
Price: Contact Us
BenchPlus Partnership, HQD Portable, 1 Service/Year
BSPPLUSHQD
Price: Contact Us
BenchPlus Partnership, 2100Q, 1 Service/Year
BSPPLUS2100Q
Price: Contact Us
BenchPlus Partnership, DR3900, 1 Service/Year
BSPPLUSDR3900
Price: Contact Us
BenchPlus Partnership, DR6000, 1 Service/Year
BSPPLUSDR6000
Price: Contact Us
BenchPlus Partnership, HQ411D, 1 Service/Year
BSPPLUSHQD411
Price: Contact Us
BenchPlus Partnership, HQ430D, 1 Service/Year
BSPPLUSHQD430
Price: Contact Us
BenchPlus Partnership, HQ440D, 1 Service/Year
BSPPLUSHQD440
Price: Contact Us
BenchPlus Partnership, DR1900, 1 Service/Year
BSPPLUSDR1900
Price: Contact Us
BenchPlus Partnership, DR900, 1 Service/Year
BSPPLUSDR900
Price: Contact Us
BenchPlus Partnership, Lico 600 Series, 1 Service/Year
BSPPLUSLICO600
Price: Contact Us
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