Smart water monitoring system with real-time data display

Connectivity

Elevate Operational Efficiency with Smart Monitoring Support

Unlock insights into your instrument health and performance to maximize uptime, boost productivity, and reduce overhead.

Water monitoring professional overlooking smart water monitoring display

Real-Time Instrument Data at Your Fingertips

At Hach® we connect you to the critical information you need to avoid costly downtime and maintain peak efficiency. With connected devices, you have constant oversight of your valuable equipment, allowing you to address potential problems before they occur from within your facility or remotely.


Azure ISO 27001 security certification for remote water data monitoring

Certified Data Protection with ISO 27001 Standards

Your data security is a top priority. Designed with industry-leading protections, our smart monitoring systems are built on the robust Microsoft Azure cloud and certified ISO 27001 for secure data management. Featuring advanced encryption, strict access controls, and proactive threat monitoring, we diligently defend your operations from cyber threats and human error, ensuring full compliance, unmatched data protection, and the highest security standards in the industry.


Hach field service support repairing instrument

Proactive Maintenance and Automated Notifications

With smart-enabled instruments, Hach Support can diagnose issues remotely, alerting you before problems arise and preventing unplanned downtime without the need for an on-site visit. And when field service is required, our technicians arrive with the information needed to streamline repairs and get your system back up and running quickly.


Hach service at drinking water facility

The Human Experience Beyond the Data

Your team of more than 500 Hach factory-trained service experts take the proactive information on your instrument health, review diagnostic alerts, and unlock the true value of your Smart Devices: the people. Your dedicated team of support professionals help provide expert insight via phone and email, come better informed when they arrive on location, and can help direct you to self-serve options when desired.


Water technician consulting with Hach on remote monitoring

All As Part of Your Service Contract

Best of all, connectivity comes standard with all Hach smart device service contracts. You don’t have to worry about additional hardware, modems, new data plans, or hidden fees. Your Hach Service representative will handle the setup so your devices can start collecting data right away.


Have Questions? We Have Answers!

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